Refund & Return Policy

1. General Policy

Due to the nature of skincare products, we follow a strict no-return policy except in specific cases.

2. Eligible Cases

We accept returns or replacements only if:

• Product is damaged
• Product is defective
• Wrong product delivered

3. Reporting an Issue

You must report the issue within 48 hours of delivery with:

• Order ID
• Photos or videos of the product
• Description of the issue

4. Refunds

• Approved refunds will be processed within 7–10 business days
• Refunds will be credited via the original payment method

5. Non-Eligible Cases

• Used products
• Allergic reactions
• Change of mind

6. Cancellations

• Orders can be canceled before dispatch only
• Once shipped, cancellation is not allowed

7. Contact